OPS EXPRESS PRIVACY POLICY

Last Updated: March 19, 2024

This Privacy Policy (“Policy”) explains the information collection, use, and sharing practices of Ops Express Inc. (“OE”, “Ops Express,” “we,” “us,” and “our”).

This Policy is incorporated into and part of Ops Express Terms of Service (“Master Terms”) located at https://ops.express/terms/.

Unless otherwise noted on a particular website or service hosted by Ops Express, this Policy describes and governs the information collection, use, and sharing practices of Ops Express with respect to your use of our websites that link to this Privacy Policy, including: https://ops.express (the “Website”), and the services we provide through our Websites and/or host on our servers (collectively referred to as the “Services”).

Before you use or submit any information through or in connection with the Services, please carefully review this Privacy Policy. By using any part of the Services, you understand that your information will be collected, used, and disclosed as outlined in this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

1. Our Principles

Ops Express has designed this policy to be consistent with the following principles:

Privacy policies should be human readable and easy to find. Data collection, storage, and processing should be simplified as much as possible to enhance security, ensure consistency, and make the practices easy for users to understand. Data practices should meet the reasonable expectations of users.

2. Information We Collect

We collect information in multiple ways, including when you provide information directly to us; when we passively collect information from you, such as from your browser or device; and from third parties.

Information You Provide Directly to Us

When engaging with Ops Express, you may provide information directly to us through our platform or indirectly as part of the interaction with integrated third-party services. This information may include but is not limited to your name, email address, phone number, mailing address, payment information, photo, geographic location, social media handles, and specific details related to the operational tasks or projects at hand.

Information that Is Automatically Collected

Device/Usage Information

We may automatically collect certain information about the computer or devices (including mobile devices or tablets) you use to access the Services. As described further below, we may collect and analyze (a) device information such as IP addresses, location information (by country and city), unique device identifiers, IMEI and TCP/IP address, browser types, browser language, operating system, mobile device carrier information, and (b) information related to the ways in which you interact with the Services, such as referring and exit web pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, statistical information about the use of the Services, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

Cookies and Other Tracking Technologies

We also collect data about your use of the Services through the use of Internet server logs and online tracking technologies, like cookies and/or tracking pixels. A web server log is a file where website activity is stored. A cookie is a small text file that is placed on your computer when you visit a website, that enables us to: (a) recognize your computer; (b) store your preferences and settings; (c) understand the web pages of the Services you have visited and the referral sites that have led you to our Services; (d) enhance your user experience by delivering content specific to your inferred interests; (e) perform searches and analytics; and (f) assist with security administrative functions. Tracking pixels (sometimes referred to as web beacons or clear GIFs) are tiny electronic tags with a unique identifier embedded in websites, online ads and/or email, and that are designed to provide usage information like ad impressions or clicks, measure popularity of the Services and associated advertising, and to access user cookies. If you receive email from us, we may use certain analytics tools, such as clear GIFs, to capture data such as whether you open our message, click on any links or banners our email contains, or otherwise interact with what we send. This data allows us to gauge the effectiveness of our communications and marketing campaigns. As we adopt additional technologies, we may also gather additional information through other methods.

Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Please note that by blocking any or all cookies, you may not have access to certain features or offerings of the Services.

Information from Third Parties

We may also collect information about you or others through third parties. To facilitate a seamless operational workflow, we may receive or access information from third-party services that you use in conjunction with your Ops Express Service. This integration might include sharing information such as project details, payment details, communication records, file uploads, chat logs, and activity logs.

The collection and use of your information by these third-party services are governed by their respective privacy policies. We encourage you to review these policies to understand how these entities handle your information.

To the extent permitted by law, we may also collect information from third parties, including public sources, social media platforms, and marketing and market research firms. Depending on the source, this information collected from third parties could include name, contact information, demographic information, information about an individual’s employer, information to verify identity or trustworthiness, and information for other fraud or safety protection purposes.

3. How We Use Your Information

We may use the information we collect from and about you to:

• Fulfill the purposes for which you provided it;
• Process your subscription payment via our payment processing service provider;
• Evaluate your application for the OE affiliate program;
• Distribute funds to affiliates;
• Provide and improve the Services, including to develop new features or services, promote OE community collaboration, take steps to secure the Services, and for technical and customer support;
• Send you information about your relationship or transactions with us, account alerts, or other communications, such as newsletters to which you have subscribed;
• Process and respond to your inquiries or to request your feedback;
• Conduct analytics, research, and reporting, including to synthesize and derive insights from your use of our Services;
• Evaluate job candidates during our hiring process;
• Comply with the law and protect the safety, rights, property, or security of Ops Express, the Services, our users, and the general public; and
• Enforce our Master Terms, including to investigate potential violations thereof.

Please note that we may combine information that we collect from you and about you (including automatically collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Privacy Policy.

We may aggregate and/or de-identify information collected through the Services. We may use de-identified and/or aggregated data for any purpose, including without limitation for research and marketing purposes.

4. When We Disclose Your Information

We may disclose and/or share your information under the following circumstances:

Service Providers

We may disclose your information with third parties who perform services on our behalf, including without limitation, online tools, automation tools, project management, candidate selection, marketing, customer support, data storage, data analysis and processing, and legal services. We may disclose your information with third parties in the course of completing tasks on your behalf or at your request as a part of the Services provided by Ops Express.

Legal Compliance and Protection of Ops Express and Others

We may disclose your information if required to do so by law or on a good faith belief that such disclosure is permitted by this Privacy Policy or reasonably necessary or appropriate for any of the following reasons: (a) to comply with legal process; (b) to enforce or apply our Master Terms and this Privacy Policy, or other contracts with you, including investigation of potential violations thereof; (c) enforce our Charter including the Code of Conduct and policies contained and incorporated therein, (d) to respond to your requests for customer service; and/or (e) to protect the rights, property, or personal safety of Ops Express, our agents and affiliates, our users, and the public. This includes exchanging information with other companies and organizations for fraud protection, and spam/malware prevention, and similar purposes.

Business Transfers

As we continue to develop our business, we may engage in certain business transactions, such as the transfer or sale of our assets. In such transactions, (including in contemplation of such transactions, e.g., due diligence) your information may be disclosed. If any of Ops Express’ assets are sold or transferred to a third party, customer information (including your email address) would likely be one of the transferred business assets.

Affiliated Companies

We may disclose your information with current or future affiliated companies.

Consent

We may disclose your information to any third parties based on your consent to do so.

Aggregate/De-identified Information

We may disclose de-identified and/or aggregated data for any purpose to third parties, including advertisers, promotional partners, and/or others.

Affiliate Membership

• In connection with you affiliate application, we may provide your information to the individuals you’ve selected to vouch for you, and with those reviewing your application, including the Ops Express staff and contractors who may be located in various countries around the world.
• If you vouch for someone’s application to the Ops Express, your information will be shared with those reviewing the application, and if you provide a positive vouching statement, that statement will be shared with the applicant if and when they are admitted for membership.
• Once you are an affiliate member, we may provide you with a public profile page, editable by you, and pre-populated with certain information you provided in your application such as your name, areas of interest, images or other content you upload, which will be publicly displayed to anyone who visits the site.

5. Legal Basis for Processing Personal Data

The laws in some jurisdictions require companies to tell you about the legal ground they rely on to use or disclose information that can be directly linked to or used to identify you. To the extent those laws apply, our legal grounds for processing such information are as follows:

To Honor Our Contractual Commitments to You.

Much of our processing of information is to meet our contractual obligations to provide services to our users.

Legitimate Interests

In many cases, we handle information on the ground that it furthers our legitimate interests in ways that are not overridden by the interests or fundamental rights and freedoms of the affected individuals, these include:

• Customer service
• Marketing, advertising, and fundraising
• Protecting our users, personnel, and property
• Managing user accounts
• Analyzing and improving our business
• Managing legal issues

We may also process information for the same legitimate interests of our users and business partners.

Legal Compliance

We may need to use and disclose information in certain ways to comply with our legal obligations.

Consent

Where required by law, and in some other cases where legally permissible, we handle information on the basis of consent. Where we handle your information on the basis of consent, you have the right to withdraw your consent; in accordance with applicable law.

6. Online Analytics

We may use third-party web analytics services (such as Google Analytics) on our Services to collect and analyze the information discussed above, and to engage in auditing, research, or reporting. The information (including your IP address) collected by various analytics technologies described in the “Cookies and Other Tracking Technologies” section above will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services, including by noting the third-party website from which you arrive to our Site, analyzing usage trends, assisting with fraud prevention, and providing certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on.

7. Your Choices and Data Subject Rights

You have various rights with respect to the collection and use of your information through the Services. Those choices are as follows:

• Email Unsubscribe – You may unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link at the bottom of each newsletter or by emailing legal@ops.express with your request.
• Account Preferences – If you have registered for an account with us through our Services, you can update your account information or adjust your email communications preferences by logging into your account and updating your settings.
• EU Data Subject Rights – Individuals in the European Economic Area (“EEA”) and other jurisdictions have certain legal rights (subject to applicable exceptions and limitations) to obtain confirmation of whether we hold certain information about them, to access such information, and to obtain its correction or deletion in appropriate circumstances. You may have the right to object to our handling of your information, restrict our processing of your information, and to withdraw any consent you have provided. To exercise these rights, please email us at legal@ops.express with the nature of your request. You also have the right to go directly to the relevant supervisory or legal authority, but we encourage you to contact us so that we may resolve your concerns directly as best and as promptly as we can.

8. International Transfers

Our computer systems are currently based in the Canada and the United States and the majority of our contractors are based in the United States or Canada, though as a remote-only company our personnel could reside in or work from anywhere in the world. As described above in the “When We Disclose Your Information” section, we may share your information with trusted service providers or business partners in countries other than your country of residence, including the United States, in accordance with applicable law. This means that some of your information may be processed in the United States, which may not offer the same level of protection as the privacy laws of your jurisdiction. By providing us with your information, you acknowledge any such transfer, storage or use.

If we provide any information about you to any third parties information processors located outside of the EEA, we will take appropriate measures to ensure such companies protect your information adequately in accordance with this Privacy Policy and other data protection laws to govern the transfers of such data.

9. Security Measures

We have implemented technical, physical, and organizational security measures to protect against the loss, misuse, and/or alteration of your information. These safeguards vary based on the sensitivity of the information that we collect and store. However, we cannot and do not guarantee that these measures will prevent every unauthorized attempt to access, use, or disclose your information since despite our efforts, no Internet and/or other electronic transmissions can be completely secure.

10. Data Retention

We retain the information we collect for as long as necessary to fulfill the purposes set forth in this Privacy Policy or as long as we are legally required or permitted to do so. Information may persist in copies made for backup and business continuity purposes for additional time.

11. Third-Party Links and Services

The Services may contain links to third-party websites (e.g., social media sites like LinkedIn, Facebook and Twitter), third-party plug-ins (e.g., the Facebook “like” button and Twitter “follow” button), and other services. If you choose to use these sites or features, you may disclose your information not just to those third-parties, but also to their users and the public more generally depending on how their services function. Ops Express is not responsible for the content or privacy practices of such third party websites or services. The collection, use and disclosure of your information will be subject to the privacy policies of the third party websites or services, and not this Privacy Policy. We encourage you to read the privacy statements of each and every site you visit.

12. Changes to this Privacy Policy

We will continue to evaluate this Privacy Policy as we update and expand our Services, and we may make changes to the Privacy Policy accordingly. We will post any changes here and revise the date last updated above. We encourage you to check this page periodically for updates to stay informed on how we collect, use and share your information. If we make material changes to this Privacy Policy, we will provide you with notice as required by law.

13. Questions About this Privacy Policy

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at: legal@ops.express.